Privacy Policy

Last updated: 17/04/2025

At Linea Osteopathy, your privacy is important to me. This policy explains how I collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR).

1. Who I Am

Linea Osteopathy is the trading name of Jonathan Spadaccini, registered osteopath and clinician based in South East London.

2. What Information I Collect

I may collect and store the following types of personal information:

  • Contact details: name, phone number, email address

  • Appointment information: date/time/location of bookings

  • Health information: medical history, symptoms, treatment notes

  • Website usage data: anonymised cookies and analytics (via Squarespace)

3. How I Collect Your Data

I collect data through:

  • Online booking systems: Cliniko and Jane

  • Contact forms or direct emails

  • Consultations and clinical records

  • Website cookies and analytics

4. Why I Collect Your Data

I only collect information needed to:

  • Arrange and manage appointments

  • Provide safe and appropriate treatment

  • Comply with legal, regulatory, and professional obligations

  • Communicate with you about your care, if appropriate

5. Lawful Basis for Processing

I process your data under the following legal bases:

  • Consent – when you provide data via a form or booking

  • Contract – when arranging or delivering treatment

  • Legal obligation – for regulatory requirements (e.g. health records)

  • Legitimate interest – to run the website and respond to enquiries

6. How Your Data Is Stored

Your clinical records and appointment details are securely stored using:

  • Cliniko and/or Jane App – both GDPR-compliant platforms

  • Access to these systems is password-protected and limited to authorised personnel only.

I retain health records in accordance with professional guidelines, typically for 8 years (or until a child patient turns 25).

7. Sharing Your Data

I will never sell or share your personal data with third parties for marketing.

I may share information with:

  • Other healthcare professionals, but only with your consent

  • Legal or regulatory bodies, if required by law

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Correct inaccurate information

  • Request data erasure (where legally permitted)

  • Restrict or object to certain processing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact me directly (see below).

9. Cookies and Website Use

This site uses cookies via Squarespace to enhance your browsing experience and collect anonymised usage data.

You can disable cookies in your browser settings at any time.

10. Contact

If you have any questions or concerns about your data, please get in touch:

Jonathan Spadaccini
Linea Osteopathy
Email:osteo@lineaosteopathy.com
Phone: 07793 563079